Clear terms, no surprises.

1. Booking & payment

1. Request first. Every stay starts with a request: the planner on the home page, a text, a WhatsApp message or a call. A request is not a booking until we confirm it in writing.
2. A written quote. We reply with the rate for your dates in the currency you chose, Philippine pesos or US dollars, together with what is included. The quote is for the residence named in it.
3. Confirmation. Your dates are held once the quote is accepted and the agreed payment is received. We confirm by message, and that confirmation is your booking record.
4. Payment. Rates are quoted and settled in pesos or US dollars. The accepted ways to pay are listed on the quote. GCash · bank · card · PayPal · cash · deposit amount
5. Who is staying. The names of all guests are needed before arrival, because Coast Residences registers every guest at the lobby. The number of guests may not exceed what was booked.
6. Prices. Rates can change with the season, but a confirmed quote does not change for the dates it covers.

2. Cancellations & changes

1. Changing dates. Tell us as early as you can. If the new dates are available, we move the booking at the same rate where the season allows; if the rate differs, we tell you before changing anything.
2. Cancelling. Cancellation terms are stated on your quote and confirmation. The earlier you cancel, the more of any payment can be returned. free-cancellation window · refund rule
3. No-shows. A guest who does not arrive on the check-in date and has not told us is treated as a cancellation on the day.
4. If we must cancel. If the residence becomes unavailable for a reason on our side, we offer another A&A residence for the same dates when one is free, or a full refund of what you paid.
5. Weather and travel disruption. Typhoons, flight cancellations and similar events happen in Manila. Tell us as soon as you know; we work with you on new dates rather than apply the rules blindly.

3. Check-in & check-out

1. Times. Standard check-in and check-out times are stated on your confirmation. Early check-in and late check-out are often possible on request and depend on the bookings around yours. standard times
2. Arrival. We send arrival instructions before your date: where to stop, what to tell the lobby, and how you receive the keys or access. Guests register at the Coast Residences lobby with a valid ID.
3. Parking. Parking in the building is available for a fee and must be arranged before arrival. parking fee · how to reserve a slot
4. Leaving. Leave the residence as you found it, lights and air-conditioning off, keys or access cards returned as instructed. Items left behind are kept for a short time and returned at the guest's cost.

4. House rules

The residence is a private home inside a residential tower. These rules keep it that way for the guests after you and for the neighbours beside you.

• Registered guests only. Visitors who are not on the booking must be cleared with us first and registered at the lobby. No parties or events.
• Quiet hours. Coast Residences keeps quiet hours for all residents; please follow them. building quiet hours
• No smoking inside the residence. balcony / designated area?
• Pets. Not allowed unless agreed in writing before booking. pet policy
• Building amenities. The pools, playground, sky lounge and other amenities belong to Coast Residences and follow the building's hours and rules. Children use the pools with an adult present.
• Care of the home. Treat the residence as your own. Damage beyond ordinary wear, missing items and extra cleaning are charged at cost; a security deposit, where asked for, is returned after check-out once the residence is checked. deposit amount and return time
• Safety. No open flames, no tampering with smoke detectors or electrical fittings, and no more occupants than booked. Building staff may act on any breach of the tower's rules.

5. Privacy

• What we collect. When you plan a stay we receive your name, mobile number, dates, number of guests and anything you write in the notes. When you message us directly we receive what you send.
• Why. To reply with a quote, to confirm and manage your booking, to register guests with the building as it requires, and to reach you about your stay.
• Where it goes. Requests from this website go to the host's phone and inbox. Nothing is sold or shared for marketing. We share guest details only where a stay requires it: with Coast Residences for lobby registration, and with a payment provider when you pay.
• How long. Booking records are kept as long as needed for the stay, for accounts and for any dispute, then deleted. Ask us at any time to see or delete what we hold about you.
• Cookies and tracking. This website sets no advertising cookies and runs no third-party trackers. The map on the home page is served by Google Maps, which may set its own cookies when it loads.
• Contact. Privacy questions go to the same number as everything else: +63 960 031 7675. email address for privacy requests

6. About this website

• Photos. Photos of the pools, lobby, sky lounge and tower were taken at Coast Residences. Pictures of the inside of a residence are marked where they are the developer's renderings or sample images, and are replaced by photos of the actual residence as they are taken.
• Facts about the building. Amenities and distances are as published by SMDC, the developer of Coast Residences. A&A Luxe Stay is an independent host and is not SMDC.
• Rates. No rates are published on this site. Every rate is quoted for the specific dates, residence and number of guests you request.
• Changes. These policies may be updated; the version on this page at the time you book is the one that applies to your booking, together with your written confirmation.

Last updated 29 October 2026.